Each reservation has been done and has been confirmed or have made payment in full or in part, may make changes to the schedule and/or the number of participants or the cancellation of the following conditions:

  1. Schedule changes made up to 7 days before the event, cancellation fee of 25% of the total estimated cost and there is a package of transportation and hotel costs, will be aligned with the policies of the transportation service providers and hotels.
  2. No later than 6 days to 4 days before the event and not an emergency (force major) will be charged at 50% of estimated cost except transportation and hotel costs, will be adapted to the policy provider transportation and hotel managers.
  3. Maximum period of postponement schedule is 3months. When there is no confirmation within 3 months period, or there is no check- in activities, therefore the bookings/ reservation are cancelled and there will be no refund.

  1. Cancellations made after confirmed until 7 days before the event will incur a cancellation fee of 25% of the normal price, unless there is a package of transportation and hotel costs, will be aligned with the policies of the transportation service providers and hotels.
  2. Cancellations made 6 days prior to 4 days activity (activity date) will be charged a cancellation/no-show charge of 50% of the normal price, except for transportation and hotels at 100%.
  3. Cancellations made 3 days prior to activity date will be charged a cancellation/no-show charge of 100% of the price deal or the price of package, for transportation and hotels at 100%.
  4. Any cancellation must be in writing and may be sent by fax 021-2270 7917 or email info@arusliar.co.id.

  1. If guests have already made payment in ful! and/or part, the remaining funds after deducting the cancellation fee will be paid no later than 7 days after the activity.
  2. Refund will only be paid through a designated bank account.